Contact by Topic
General Support
Within 1 business dayHelp with your account, widget setup, scanner questions, portal features, or anything else.
[email protected]Sales & Enterprise
Within 4 business hoursCustom plans, volume pricing, enterprise agreements, reseller partnerships, and procurement.
[email protected]Billing
Within 1 business dayInvoice requests, billing errors, refund requests, plan changes, or payment questions.
[email protected]Security
Within 2 business daysVulnerability reports, security concerns, or suspected account compromise.
[email protected]Privacy & Legal
Within 5 business daysData subject requests (GDPR/CCPA), DPA requests, legal inquiries.
[email protected]Accessibility
Within 2 business daysAccessibility barriers on angstroma.com or feedback on our accessibility practices.
[email protected]Partners
Within 2 business daysReseller applications, integration partnership inquiries, or brand licensing.
[email protected]Already a Customer?
The fastest way to get help is through the in-portal support link. Your context — plan, tenant, recent activity — is automatically included, which means faster and more accurate responses.
Response Time Commitments
We are a small team and we respond to every message ourselves.
| Topic | Response time |
|---|---|
| Sales inquiries | 4 business hours |
| Customer support | 1 business day |
| Billing issues | 1 business day |
| Accessibility reports | 2 business days |
| Security disclosures | 2 business days |
| Privacy / GDPR data subject requests | 5 business days (30 days for full DSR response) |
| Legal notices | 5 business days |
Business hours: Monday to Friday, 9am–6pm Eastern Time. We often respond outside these hours but do not count on it.
Legal & Privacy Contact
For formal correspondence, legal notices, or to request our postal address:
131 Continental Drive, Suite 305
Newark, DE 19713, United States
Legal: [email protected]
Privacy: [email protected]
Angstroma is a fully remote company — we don't operate a walk-in office. The Newark, DE address is our Delaware registered agent and accepts legal service of process and DPA correspondence.
See also: Privacy Policy · Terms of Service · Security